Notifications
Push notifications in Benchmrk are used exclusively for in-app support messaging. When a support agent responds to your enquiry, you receive a push notification so you can continue the conversation.
How notifications work
Registration
When you first interact with the support feature or grant notification permissions, Benchmrk registers your device for push notifications to enable support message delivery.
Support notification handling
When a push notification arrives, the app checks whether it is a support chat notification:
- If it is a support notification — the notification is routed to the support chat for display.
- If it is not a support notification — the notification is handled by other app logic.
Unread message badge count
The app displays an unread message count badge on the support icon in the profile menu. This count reflects the number of unread support messages.
Notification behaviour
Foreground notifications
When the app is open and in the foreground:
- Support notifications appear as in-app banners or are silently processed.
- Tapping the notification opens the support chat conversation.
Background notifications
When the app is in the background or closed:
- Support notifications appear as standard iOS push notifications on the lock screen and notification centre.
- Tapping the notification launches the app and opens the relevant support conversation.
Enabling notifications
- When prompted by the app, tap Allow to enable push notifications.
- Alternatively, go to Settings → Notifications → Benchmrk and enable notifications.
Enabling notifications ensures you receive timely responses from the support team when you submit an enquiry through the in-app chat.
What notifications are NOT used for
Benchmrk does not send push notifications for:
- Mark data updates or changes
- New marks added to a jurisdiction
- Jurisdiction data refreshes
- Marketing or promotional messages
All notifications you receive from Benchmrk are related to your in-app support conversations.