Troubleshooting

Something not working as expected? Find solutions for common issues below.

• Search No Results — Zero-result searches
• Address Search Issues — Geocoding problems
• Marks Not Visible — Missing marks on the map
• Hidden Mark Types — Layer Manager filter issues
• Map Navigation Issues — Panning and zoom problems
• Map Tile Failures — Tiles not loading
• Authentication Issues — Login and account problems
• Billing Issues — Subscription and payment
• AI Issues — AI Assist not working
• Ledger & Snapshot Issues — Saving and report problems
• PDF Export Failures — Export not generating
• Data Discrepancies — Unexpected mark data
• Docs Panel Issues — In-app documentation problems
• Browser Compatibility — Supported browsers
• Network Connectivity — Connection issues