Survey Marks Not Visible on Map

You expect to see Survey Marks on the map, but the map appears empty or marks are missing from an area where you know they exist.

Possible Causes

Cause	Symptoms	Resolution
Zoom level too low	Map shows the region but no mark icons	Zoom in closer. Survey marks only render above certain zoom thresholds to avoid visual clutter at wide zoom levels.
Layer Manager filters	Some mark types are visible but others are missing	Open the Layer Manager and check that all expected mark types are toggled on.
Wrong Jurisdiction active	Map shows the correct area but no data loads	Each jurisdiction has its own data source. If you're viewing NSW geography but have VIC selected, no marks will load for that area.
Jurisdiction not yet activated	Marks don't appear after switching jurisdictions	After switching jurisdictions, the map re-centres and loads new data. If marks don't appear, wait a moment for the data to load, then zoom in.
Data not available for this area	No marks exist in the viewed region	Not all areas have dense survey mark coverage. Rural or remote areas may have very few marks.

Zoom in — Survey marks appear at specific zoom thresholds. Try zooming in to street level (zoom 14+) to see if marks appear.
Check the Layer Manager — Open the Layer Manager and verify that the mark types you're looking for are enabled. Each jurisdiction has different mark types with distinct Symbology.
Verify the active jurisdiction — Confirm the jurisdiction dropdown matches the geographic area you're viewing. Switch jurisdictions if needed.
Wait for data to load — After switching jurisdictions or panning to a new area, give the map a moment to fetch and render the new data.
Search for a known mark — Use the search bar to look up a specific mark ID. If the search finds it, click the result to fly to its location and confirm it renders on the map.

tip

If marks appear after zooming in, that's normal behaviour. The map hides marks at low zoom levels to keep the display readable.

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