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Authentication and Login Issues

Benchmrk uses secure authentication for user accounts. If you're having trouble logging in, verifying your email, or resetting your password, this page covers the most common scenarios.

Common Issues​

Failed Login​

CauseSymptomsResolution
Incorrect email or password"Invalid credentials" error on the login screenDouble-check your email address and password. Passwords are case-sensitive.
Account doesn't exist"User not found" errorVerify you're using the email address you signed up with. If you haven't created an account yet, use the sign-up flow.
Account disabled"Account has been disabled" errorContact Benchmrk support. Your account may have been suspended due to a billing issue or terms violation.

Expired Sessions​

Your login session can expire after a period of inactivity. When this happens:

  • You may see an "Unauthorized" error when performing actions
  • The app may redirect you to the login screen
  • API requests may fail silently

Resolution: Log out and log back in. Sessions refresh automatically in most cases, but a full re-login resolves persistent session issues.

Email Verification​

After signing up, you'll receive a verification email. If you don't receive it:

  1. Check your spam/junk folder — Verification emails sometimes get filtered.
  2. Wait a few minutes — Email delivery can be delayed.
  3. Request a new verification email — Use the "Resend verification" option on the login screen.
  4. Check the email address — Make sure you entered the correct email during sign-up.
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You must verify your email before you can access all features. Some features may be restricted until verification is complete.

Password Reset​

If you've forgotten your password:

  1. Click "Forgot password?" on the login screen.
  2. Enter the email address associated with your account.
  3. Check your inbox (and spam folder) for the reset email.
  4. Click the reset link and create a new password.

If the reset email doesn't arrive:

  • Verify you're entering the correct email address
  • Check spam/junk folders
  • Wait a few minutes and try again
  • Contact support if the issue persists

Session Management Tips​

  • Benchmrk keeps you logged in across browser sessions using persistent authentication
  • Clearing your browser cookies or local storage will log you out
  • Using incognito/private browsing mode means you'll need to log in each time
  • If you use multiple browsers or devices, you'll need to log in separately on each
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