PDF Export Failures
Benchmrk can generate PDF reports for survey mark data and exports. When PDF generation fails or the download doesn't start, here's what to check.
Possible Causes
| Cause | Symptoms | Resolution |
|---|---|---|
| Browser popup blocker | Export triggers but no download appears | PDF exports may open in a new tab. Allow popups from the Benchmrk domain. |
| Large dataset timeout | Export starts but fails or hangs | Exporting a large number of marks can exceed the generation timeout. Try exporting a smaller selection. |
| Jurisdiction-specific availability | Export option is greyed out or missing | Not all export formats are available in every jurisdiction. Check Export Capabilities for per-jurisdiction availability. |
| Network interruption | Export fails partway through | Check your internet connection and retry. PDF generation happens server-side, so a stable connection is needed to receive the result. |
| Subscription tier limitation | Export blocked with an upgrade prompt | Some export features are limited to paid tiers. Check your subscription level. |
Step-by-Step Resolution
Popup Blocker Issues
- Check for a blocked popup notification — Most browsers show a small icon in the address bar when a popup is blocked. Click it to allow the popup.
- Add Benchmrk to your allowlist:
- Chrome: Click the blocked popup icon → "Always allow popups from this site"
- Firefox: Click the notification bar → "Allow popups for this site"
- Safari: Preferences → Websites → Pop-up Windows → Allow for Benchmrk
- Retry the export after allowing popups.
Large Dataset Timeouts
If you're exporting data for many marks:
- Reduce the scope — Filter your results or select fewer marks before exporting.
- Export in batches — If you need all the data, export in smaller groups.
- Try during off-peak hours — Server load can affect generation time.
Jurisdiction-Specific Reports
Different jurisdictions provide different report types:
| Jurisdiction | Available Report Types |
|---|---|
| NSW | PDF sketch plans, survey information |
| VIC | TIFF images, survey data reports |
| QLD | PDF survey plans |
| Other | Varies — check the exports dropdown for available options |
If the report type you need isn't available for your jurisdiction, it may not be provided by that state's survey authority.
tip
If a PDF export fails, check your browser's download manager — the file may have downloaded but been flagged or saved to an unexpected location.
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